Upholding fairness, respect, and operational discipline across
our entire network of Associates, employees, and partners.
BC Location Inspections: Monthly physical inspection of all assigned BC locations is mandatory. Far-off locations must be inspected at least once every two months, with no point remaining unvisited beyond two months.
CIGS App Submissions: Daily attendance, daily activity schedules, and location inspection documentation (including photos and records) must be submitted exclusively through the CIGS App.
Reporting & Timelines: Field Visit Reports, verification tasks, and requested data/reports must be submitted promptly to adhere to partner bank specifications and stipulated timelines.
Systems Usage: Computers must be used by Field Staff to maintain and analyze BC performance data.
Administrative Discipline: Official emails must be checked regularly and responded to promptly for administrative submissions like leave requests and operational communications (Helpdesk, HR, Admin, Accounts).
Download the official policy documents below.